Functions
Versatile. Secure. Personal.
- Your overview
- Pause and activate
- Biometric login
- Forgot your PIN?
- Personal data
- Push notifications
- Mobile wallet
Your overview
Pause and activate
Biometric login
Forgot your PIN?
Personal data
Changing your home address will be available soon.
Push notifications
Mobile wallet
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Your overview
Get an overview of transactions and bills in real time. -
Pause and activate
Pause your card at any time and reactivate it yourself. -
Biometric login
Log in conveniently without a password. -
Forgot your PIN?
No problem. Simply look up your PIN in the Cembra app. -
Personal data
Change your email address and mobile phone number at any time.
Changing your home address will be available soon. -
Push notifications
If you wish, you can receive a notification via the app after every transaction. -
Mobile wallet
Use your smartphone directly to pay with your Cembra credit card.
The app is constantly being further developed. More features will be released soon.
Cembra App Download
Download and activate
Step 1: Download app.
Download the Cembra App from the Apple App Store or the Google Play Store.
Step 2: Activate the app.
To do so, open the app, scan your personal QR code that you received in a letter, and you’ll then be guided through the registration process. Alternatively, you can also enter your personal access data manually.
After you enter your personal access data, your personal security code (MTAN) for the initial activation will be sent to the mobile phone number on file with us. By entering your security code (MTAN) in the Cembra App, you will successfully complete your registration.
Info: Make sure that your mobile phone number as it appears in the letter is up-to-date. If you have not yet registered a mobile phone number with us, please contact us immediately: HOTLINE +41 (0)44 439 54 50.
Frequently Asked Questions
Quick and efficient
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On which iOS or Android versions can you install the Cembra App?
- iOS: Version 14 or later.
- Android: Version 9.1 or later.
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I haven’t received a registration letter yet. Where can I order it?
- We will automatically send your registration letter by post (it might take slightly longer for you to receive it).
- Or, for your convenience, you can request the registration letter via cembra.ch/app and receive it in a few days.
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I have lost my registration letter or it is older than six months and has expired. How do I get a new one?
Please call our customer service on: +41 (0)44 439 54 50.
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Can I also get the registration letter via e-mail?
No. For security reasons, registration letters are only sent by post.
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I can’t scan the registration QR code. Why is that?
The QR code must be scanned via the camera function in the Cembra App to begin registration.
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Is there another registration option to begin registration in the Cembra App?
You can easily enter your personal access data (username and sign-in key) manually via your smartphone keypad in the Cembra App.
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I did not receive the mTAN via text message. What can I do?
- Check your saved mobile number in the personal registration letter or the Cembra App.
- If the mobile number is correct, request a new mTAN in the Cembra App.
- If the saved mobile number is incorrect or you still do not receive the mTAN, please contact our customer service: +41 (0)44 439 54 50.
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Can I use several mobile numbers when registering for the Cembra App?
No. You can only use the telephone number (including foreign ones) shown on your registration letter to register.
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I have a new mobile device. Do I have to register this in the Cembra App?
Yes. You have to register a new device. Provided your registration letter is not older than six months, you can use this access data again.
If the registration letter is more than six months old, please contact our customer service: +41 (0)44 439 54 50.
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What requirements do I have to follow for my password?
Mandatory:
- At least six characters
Recommended:
- Do not repeat the same number in adjacent positions (11, 22, 55...)
- Do not use consecutive numbers («123» or «789»)
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I’ve forgotten my access code for the Cembra App. What can I do?
- Delete the Cembra App
- Reinstall the Cembra App
- Log in with the access data from the registration letter
- Set a new, six-digit access code
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After I have registered for the Cembra App, can I still use my eService login in at the same time?
Yes. You can still use your eService login after registering for the Cembra App.
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How can I disable biometric authentication in the app?
Cembra App → More → Settings
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I use various Cembra products (e.g. Certo! Mastercard, Cembra Leasing, Cembra Credit). Will I see all the products in my profile in the Cembra App?
At the moment, all Cembra credit cards are visible in your profile. Additional features, in particular access to all our products, are being planned.
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Can I log in to my account on multiple devices?
Yes. You can access your card account(s) using multiple devices as long as you log in with your current access data.
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How do I switch push notifications on or off in the Cembra App?
Cembra App → More → Profile
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Can I apply for an additional card in the app?
No. Currently, additional cards cannot be ordered via the Cembra App. If you would like to apply for a new additional card, just complete an application for an additional card and send it to us.
You can then conveniently access the new additional card in the Cembra App. You will find more information about Cembra credit cards at cembra.ch/cards
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How secure is the Cembra App?
The Cembra App uses the 2-factor authentication installed on mobile devices (verification and encryption security features to protect customer data, accounts and transactions). In addition, we are constantly improving the Cembra App and the entire infrastructure to ensure the best protection for you.
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Can I reactivate my Cembra credit card myself after pausing it?
Yes. You can pause and reactivate your Cembra credit card(s) yourself in the Cembra App (under «Cards»).
In the event of an emergency, you can reach our customer service: +41 (0)44 439 54 50.
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Are my purchases visible in the Cembra App immediately after the transaction?
Yes. You can track almost all purchases in real time, with a few exceptions. For example, transactions at toll booths, offline terminals, petrol stations and car parks. There might slight delays in these appearing.
Purchases made in the last twelve months prior to the current date are shown in the Cembra App. -
Why are some purchases displayed as «pending transactions»?
«Pending transactions» are outstanding or unprocessed purchases, such as a rental car reservations.
Please note that these types of transactions may be visible in the Cembra App for up to 15 days. Pending transactions may not actually be carried out. -
What options are there in Cembra App for sharing my account statements?
iOS:
Save (e.g. in «Files» or other «Cloud storage»), send (e.g. e-mail) and print
Android:
Save (e.g. in «Cloud storage »), send (e.g. e-mail) and print. -
Where can I find details of my credit card purchases?
Simply tap on the purchase in the Cembra App – the details will then be displayed.
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Where do I see foreign currency charges or costs of credit card purchases?
Simply tap on the relevant purchase in the Cembra App – the details, including foreign currency charges and costs for credit card purchases, will then be displayed.
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Can I search for specific credit card purchases? (Example: I have a Netflix subscription and want to see all debits to Netflix).
No. Right now, this feature is not yet available in the Cembra App.
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Can I pay credit card bills directly in the Cembra App?
No. You can pay your monthly credit card bill with the QR deposit slip in the following ways:
- via e-banking
- via direct debit from your bank or post office account
You can find more information on QR deposit slips at cembra.ch/en/cards/your-monthly-bill
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How can I display the pin for my credit card(s) in the Cembra App?
Cembra App → Cards → Forgotten Card PIN
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I no longer receive my credit card bills by post. Why is that?
If you have installed the Cembra App, credit card bills will be sent to you directly in the Cembra App from this point on. If you would like to continue receiving credit card bills by post, you can easily change this under «Cembra App → More → Settings».
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I get an error message when signing in: «Please remove USB debugging». What should I do?
Please call our customer service on: +41 (0)44 439 54 50.
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